Your questions, answered

Visit our rooms & pricing page, pick a size that matches your needs, click "Book", and complete the signup with your email, phone, and ID number. Pay with credit card, mada, or SADAD for one-off prepayments. The whole process takes about 10 minutes, and your smart-lock access is active immediately after payment.

No, the entire process is online. However, if you'd like to see the facility first, you're welcome to visit during business hours or schedule a guided tour. Many customers book online without visiting and are happy on day one.

Same day in most cases. Once you complete signup and payment, your room's smart lock is activated automatically. Drive to the facility; the gate, loading bay and room recognize your phone, so you can start moving in immediately.

For personal use: Saudi National ID or Iqama. For business use: also bring your Commercial Registration (CR) and VAT certificate so we can issue compliant invoices. Everything is uploaded during online signup; no physical copies needed.

Pricing depends on size and tier. See full pricing on our rooms page for the most up-to-date prices.

No deposits. No setup fees. No broker commissions. You pay your first month's rent and start using the room immediately. The only ongoing cost is your monthly rent.

Prices displayed on our website are exclusive of VAT (15%). VAT is added at checkout and reflected on your monthly invoice. For business customers, this VAT is reclaimable through ZATCA.

Credit card (Visa, Mastercard, mada) or debit card with automated monthly payment, to remove the hassle of remembering to pay each month. We can also accept bank transfer and SADAD for one-off prepayments.

Yes, while our default is monthly billing, you can save 5% (3 months), 10% (6 months), or 15% (annual prepay). No penalty if you switch back to monthly later.

24 hours a day, 7 days a week, every day of the year. Smart-lock access lets you enter the facility car park, the loading bay entrance, and your room using your phone; no staff intervention needed.

Through the Cubic app on your smartphone. The app uses encrypted communication with the lock, a similar technology to smart home systems. If you lose your phone, log in from any device to disable old access and activate new.

Yes. For personal accounts, you can add household members with their own access codes. For business accounts, you can issue codes to multiple team members and revoke them anytime, which is useful when employees join or leave.

Yes, multiple layers: individual smart locks per room, multi-stage authentication (gate, loading bay and room door), 24/7 HD CCTV with AI-driven analytics, on-site security staff, and full Civil Defence compliant fire systems. See our facility page for full security details.

Yes, we bill monthly with no minimum term; however, we do have a notice period of 14 days. The great thing is, you can cancel anytime with just 14 days’ notice. Many customers stay for 1–3 months only, especially during moves or renovations.

Yes, anytime. If you need more space, upgrade through your dashboard and we'll help you transfer to a larger room. If you need less, downsize and pay a smaller rent next month. No fees for upgrading or downgrading.

From your dashboard, click cancel. Give us 14 days notice, empty your room by the last day, and you're done. No cancellation fees, no early-termination charges, no penalty.

You'll get an email reminder 3 days before, on the due date, and 3 days after. If payment is overdue by 14 days, your room access is temporarily restricted but your belongings remain safe. You can settle anytime to restore access. We ask all month-to-month paying clients to sign up with our automated monthly subscription-style payments; this avoids the possibility of forgetting and finding access restricted when you arrive. Long-term default policies are in our terms. If unsure, please ask the team in reception.

Almost any personal or business item; furniture, appliances, documents, e-commerce inventory, electronics, sports gear, archives, marketing materials. Climate control protects sensitive items like wood furniture, electronics, and paper archives.

For safety and legal reasons, you may not store:

• Live animals
• Perishable food
• Hazardous materials (flammables, explosives, chemicals)
• Illegal items
• Firearms
• Currency or precious stones (use a bank)
• Anything prohibited under Saudi law

Full list in our terms.

Yes, many e-commerce, retail, and service businesses use Cubic for inventory. See our business storage page for details. VAT-compliant invoicing is automatic for registered businesses.

As a customer, it’s important to ensure that the items you store with us are properly covered by a suitable contents insurance policy. Cubic offers an optional insurance add-on that can be included when you book your room, added later through your customer portal, or arranged directly with our reception team. If you already have home or business insurance that covers items stored at off-site self-storage facilities, you’re welcome to use your own policy instead; simply opt out of Cubic’s insurance during booking and provide proof of your existing cover before moving in. Important note: we care deeply about protecting our customers and their belongings. For everyone’s security, all clients must have valid insurance in place while storing with us.

Civil Defence compliant fire systems with detection, sprinklers, and suppression on every floor. Our location has no flood history, and the building is engineered against water damage. In rare events covered by facility insurance, claims are processed through our partner insurer.